How to purchase from our site?

In order to place an order on, you should follow these instructions:

  • Click on "Sign up" to have an account on our website.

  • Log in to your account.

  • Check all categories of products we have on

  • If you found the right product you need, select the quantity you want and click Add to cart button.

  • Fill the shipping information in the required form.

  • Check if the filled information is correct (we are not responsible for orders sent to wrong addresses, and we won't reship the orders if this happens).

  • Click on "CONFIRM ORDER” and you will receive a message by E-mail

  • You have placed the order with success! 

Is it possible to edit my order after I have placed it?

If the payment has not been made yet or the payment is made but the package is not yet shipped, you can always cancel the existing order and make a new one, or you can write us and we can edit your order.

In case your order has been marked as shipped, we are unable to make any more changes on the order.

Do you require an order amount limit?

We do not have a minimum order amount limit, we please our customers to buy in any amount they want, we encourage you to feel free to order everything you want in any amount and we will assist you with pleasure.

Where is my staff?

Once the order is shipped, you will receive a confirmation email with the tracking number information. You can find the tracking number and in the order details. If no email received, please check the Junk/Spam folder too.

How long does it take to my order be processed? The package is shipped in 2-7 business days, except weekends or holidays, after the payment is picked.

What payment options do you accept?

Bitcoin, PayPal, TransferWise, Western Union, MoneyGram, zoom PayPal.

Why isn’t my tracking number visible?

Sometimes the tracking number is visible only after the package has passed the customs, in rare cases it needs more time as usual.

In some countries, the package is not trackable and we can't do anything about this.

Is this something dummy? We assure you we are the official retailer of the Balkan Pharmaceuticals and SP Laboratory, the only way to make sure about this thing we please our customers to make a first small order to see that we are not fake and our delivery is fast. This is the only way you can be convince that we are not fake, we are interested to have a long-lasting business and to have trustworthy clients so we could continue our business. Also, we provide you with a tracking code from the product to see that the products are the same as on the official website of Balkan Pharmaceuticals.